Shipping & Return Policy

Shipping Policy

ForRUO LLC is partnered with UPS to ensure the best shipping prices for our customers, offers FedEx 2-Day Air as an alternative at checkout, and uses USPS Priority Mail for PO Box addresses, which UPS and FedEx do not deliver to. Orders are typically packed and handed off to the selected carrier within 36 hours of an order being placed.

Please note: Once a package is turned over to the carrier, delivery speed and tracking updates are out of our control. While we fulfill orders promptly, the responsibility for transit time, delays, and final delivery lies with the shipping carrier. We fulfill orders Monday–Saturday and drop off orders to the carrier at the end of the day. Orders placed before 2pm EST on a business day are processed and shipped that same day; orders placed after 2pm EST, or over a weekend, ship the next business day. Please expect up to 24 hours to receive your order's tracking information.

UPS 2nd Day Air (Tracked)

• UPS 2nd Day Air is our standard service for street addresses in the lower 48 states and DC, with tracking on every shipment.
• Alaska and Hawaii: UPS 2nd Day Air is not available to these states. Street addresses ship FedEx 2-Day Air and PO Box addresses ship USPS Priority Mail; the $200 free-shipping threshold applies the same way. Your rate is shown at checkout once the shipping address is entered.
• This shipping method is an expedited domestic shipping option and orders typically arrive within two business days after shipment.
• Offers more consistent tracking and delivery timelines.
• Transit times are estimates and begin once the package is in possession of the carrier. Delivery days only count business days and can be expected by the end of the second business day. Business days exclude weekends and carrier holidays.
• Free on purchases over $200 (not available for Puerto Rico, Guam, or the U.S. Virgin Islands).
• ForRUO LLC Shipping Insurance covers loss or damage during carrier transit. It is added to your order by default at checkout and can be removed before payment; orders placed without it are not eligible for reimbursement or replacement.

USPS Priority Mail

• USPS Priority Mail is an expedited shipping service and is used for PO Box addresses, which UPS and FedEx do not deliver to.
• Shipping does not guarantee a delivery date but is prioritized higher than USPS Ground Advantage mail service.
• Delivery takes place 6 days a week excluding Sundays.

Refund & Return Policy

At ForRUO LLC, customer satisfaction is a top priority. While all products are intended for research use only and are subject to strict quality control, we understand that issues may arise. Our return and resolution policy is designed to be fair, transparent, and flexible within reason.

1. General Returns

• Due to the nature of our products, ForRUO LLC does not accept returns or offer refunds. All sales are final.

2. Defective or Incorrect Items

If your order arrives defective or incorrect, please contact us within 72 hours of delivery. To qualify for resolution:

• Email us with your order number.
• Attach a clear video of the product(s) in question in your email.
• If the package was lost or damaged in transit rather than defective, see Undeliverable, Lost or Damaged Packages below — those are handled as ForRUO LLC Shipping Insurance claims.
• For any other questions, email us at admin@forruo.com.

Upon verification, we will offer one of the following at our discretion:

• A replacement shipment (no additional cost); or
• A store credit for future use.

3. Order Cancellations

• Orders may be canceled within 1 hour of placement by emailing us directly at admin@forruo.com.
• Once an order has been shipped, it can no longer be canceled.

4. Undeliverable, Lost or Damaged Packages

• If you purchased ForRUO LLC Shipping Insurance and your package is lost or damaged during transit, email admin@forruo.com with your order number and a brief description of the issue to begin a claim. Approved claims may be eligible for a replacement shipment. Orders placed without ForRUO LLC Shipping Insurance are not eligible for reimbursement or replacement.
• Once a package is shipped, the shipper cannot alter the transit route or destination. If the package is being sent to an incorrect or undesired location, the receiver should use the UPS change-delivery method to change delivery locations or drop-off times.
• If a package is returned due to an incorrect address or failed delivery attempt, we may attempt reshipment (free of charge) at our discretion.
• We strive to bring your research products to you swiftly, but we understand packages in transit can experience the unexpected. If this happens, please contact us at admin@forruo.com and we will work with you to ensure you receive your order.

5. No Refunds for Misuse

• We are not responsible for issues related to product misuse, improper storage, or misapplication of research materials.
• Our products are for research purposes only and are not intended for human or veterinary use.

Contact Us

For refund-related inquiries, contact ForRUO LLC at admin@forruo.com.